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Easy Peasy Check-in with Etihad Airways During Peak Season

December 10, 2017

The peak pre-Christmas travel period is fast approaching with many travellers making plans for trips home
or on holiday.

 

 

 

The combination of the festive season and schools breaking up for holidays means the period from 12
December to 5 January will be a particularly busy time at Abu Dhabi International Airport, with up to 1.25
million guests flying with Etihad Airways across the network over this period.

To make sure that guests enjoy a convenient travel experience during this busy season, Etihad Airways has
a number of travel tips and reminders to save time:

Early Check-in
Early check-in is also available at the Dubai Travel Mall, and at the Al Ain and Abu Dhabi City Terminals.
Guests should arrive at Abu Dhabi International Airport at least three hours before take-off, accounting for
extra road traffic.

Family Check-in
Each morning in Terminal 3, between 12 and 24 December, a dedicated ‘Family Check-in’ area will be
available for guests travelling with young children and infants. Extra Etihad Airways staff will be available on
site to provide assistance, and additional signage will ensure a seamless airport experience.

 

Check-in and Boarding Times
Economy Class check-in for non-US flights opens three hours before departure and closes one hour before
departure. Guests travelling to destinations in the US must check in two hours before departure and
present themselves at the US Customs and Border Protection facility no later than 90 minutes before
departure. Boarding for all Etihad Airways departures closes 20 minutes prior to departure for guests in all
classes.

 


Given the significant increase in demand for check-in on the first day of the school holidays, Etihad Airways
will relocate check-in for the following flights on the morning of 15 December only to Terminal 1:
 EY097 to Istanbul (IST) departure time 0850
 EY091 to Athens (ATH) departure time 0915
 EY535 to Beirut (BEY) departure time 0930
 EY513 to Amman (AMM) departure time 1045

Etihad Airways mobile app
With the Etihad Airways mobile app, guests can check in 49 hours before departure and download an
electronic boarding pass for presentation at the bag drop and when boarding their flight. The app is free to
download from the Apple App Store or Android Play and has a host of features including preferred seat
selection and flight status page.

As a special offer for guests booked to depart on Etihad Airways services from 6pm on Thursday 14
December until 12pm on Sunday 17 December, guests that check-in using the Etihad Airways mobile app
and present their mobile boarding passes at bag drop, will receive an additional 5kg of checked baggage
allowance per booking reference number (conditions apply).

Online Check-in

 


Online check-in is also available on Etihad’s website, etihad.com. For those guests who have checked in on-
line but are unable to print their boarding passes at home or the office, self-service kiosks are available in
Terminals 1 and 3 to print their boarding passes prior to proceeding to the bag drop.

Moonlight Check-in
Etihad Airways is offering special rewards for guests using the Moonlight Check-in service, which is
available from 12 - 24 December at Abu Dhabi International Airport Terminal 3. This service allows guests
for all Etihad Airways operated flights to check in four to eight hours before their scheduled departure at
specially marked Moonlight counters in Terminal 3, between 4am and 6am, and 4pm and 6pm.

Guests using this limited-time service will receive an additional 5kg of checked baggage, 2,500 Etihad Guest
Miles and vouchers for select Duty Free and food and beverage outlets.

 

 

Smart Travel

 

 
When proceeding through departure immigration or upon return, Abu Dhabi Airport’s ‘Smart Travel’
immigration e-gates are available for registered UAE nationals and residents. Guests simply scan their
passport and mobile or paper boarding pass at the e-gates and the immigration process will take a matter
of seconds.

Etihad Baggage Policy
For the safety and comfort of all guests, Etihad Airways stringently enforces its cabin baggage policy of 7kg
for Economy Class and 12kg for First and Business Class guests. Staff will be checking the weight of cabin
baggage at check-in at prior to boarding the aircraft.

Prior to proceeding to the airport, guests are reminded to check their e-ticket or the Etihad Airways
website for the baggage policy related to their particular fare, destination or class of travel. The Etihad
Airways website also offers a number of additional options for guests to pre-purchase additional baggage
at special rates prior to departure.

Pre-purchase travel options

 

 


The Etihad Airways website also has a variety of pre-purchase seating and upgrade options for greater
comfort while travelling during the holiday season. The ‘Extra Legroom Seats’ offer a generous space for
guests to stretch their legs, while the ‘Preferred Seating’ option allows guests to choose a seat nearer the
exit or just somewhere more private. There is also the innovative ‘Neighbour-free Seat’ option for guests to
choose. Instant upgrades to Business or First Class are also available for purchase at special rates during
check-in for guests looking to travel in additional comfort.

Access to Etihad Airways’ Abu Dhabi Airport Business Class lounges in Terminal’s 1 & 3 is also available for
purchase by Economy Class guests at the lounge prior to departure. For those guests in Business Class
looking to treat themselves this holiday season, you can also purchase access to our First Class Lounge &
Spa to experience an even more exclusive level of service and hospitality, before stepping on board your
flight.


 

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